If you’ve purchased your TC product directly from our website, your confirmation email is your proof of purchase. If you have purchased from one of our stockists, please keep your receipt, as this is essential if your product has manufacturing fault.
All products carry a standard 1-year guarantee against defective material or assembly of material and does not cover general wear and tear. The guarantee applies to the original purchaser and covers faulty materials, and the labour involved in replacing and repairing those parts which are of original manufacture.
Please email the following information to info@townandco.comand our Product Team will be able to review the item -
A copy of the receipt
Your full address and telephone number
A photo of the item (including branding)
Brief description of the fault
On receipt of email an assessment will take place, and a decision will be made as soon as possible. You will be contacted directly with the response.
You can send us a photo of the product and description of what has occurred by filling out a contact form. We will try to help resolve the issue or advise further.
Please note this does not mean you will be entitled to a free replacement.
Product Care
Whether your gloves are purely fabric or have a coating of latex, nitrile, neoprene, or PVC on the palms, these steps will ensure they’re cleaned properly.
Removing Surface Dirt
Rinse off any loose dirt using a garden hose or a bucket of water. Gently Rub the gloves together to dislodge any soil
Hand Washing
Agitate the gloves in a solution of cold water and regular detergent. Let them soak for at least 10 minutes. Afterward, drain the soapy water and rinse the gloves in fresh water.
Press out the soap gently without twisting the gloves too much to keep their shape intact.
Drying
Avoid the tumble dryer. Instead, air-dry the gloves on a drying rack or outdoor line. Direct heat can cause shrinkage or damage, especially to gloves with neoprene palms.
Rubber gardening gloves, such as those made from latex, neoprene, nitrile, or PVC, are excellent for tasks involving fertilizers, pesticides, or herbicides. To clean them properly, especially if they’ve been used with chemicals, follow these steps and avoid mixing them with other laundry:
Pre-Rinse Gloves:
While wearing the gloves, rinse off any loose debris under a stream of cold water from a garden hose or utility sink.
Wash the Gloves:
Lather the gloves using a bar of soap or a bit of dishwashing liquid. For persistent stains, gently brush the area with a soft-bristled nylon brush.
Rinse the Gloves:
Take off the gloves and thoroughly rinse both the exterior and interior with cold water.
Air-Drying:
Hang the gloves to air-dry. To prevent mildew, ensure they dry completely.
Once the outside is dry, invert the gloves to dry the inside before storage.
Leather gardening gloves are essential for tough tasks but require proper care to prevent them from becoming dry and cracked.
Soil Removal
Brush off any loose dirt with a soft-bristled brush. If the gloves are wet and muddy, let them dry first before brushing.
Leather Cleaning
It’s important to clean leather gloves with a mild soap like saddle soap, not regular laundry detergent.
Gently work the soap into the leather with a washcloth using circular motions, moving to a clean part of the cloth as dirt is lifted. After cleaning, use a damp washcloth to remove any soap residue and then let the gloves air-dry away from direct sunlight or heat sources.
Leather Conditioning
Post-cleaning, condition the gloves to keep the leather soft. Apply linseed oil or a commercial leather conditioner with a soft cloth, massaging it into the leather. Let the gloves dry completely in the air.
Storage
Ensure the gloves are fully dry to avoid mildew. Store them in a cool, dry place until their next use.
By following these steps, your leather gardening gloves will remain durable and comfortable for many gardening seasons to come.
Cleaning Your Wellies
Dislodge any dirt or mud by rinsing your wellies under a hose or in a bucket of water. For more persistent marks, a soft to medium-bristled brush should do the trick. This step is crucial, especially if your boots have been exposed to chemicals or organic waste, which can deteriorate the rubber. Or use our new boot cleaner.
Drying Your Wellies
Ensure your wellies are completely dry by patting them down with a towel or leaving them to air-dry. Keep them away from heat sources like radiators, open fires, or direct sunlight, as these can harm the rubber. Instead, opt for a cool, well-aerated spot.
We recommend footwear be stored in a well-ventilated, shaded space, not under direct sunlight. Direct sunlight can cause discoloration, shirking, dryness to the point of cracking in footwear.
Use a gentle brush and mild soap to dislodge any dirt, then rinse out with warm water.
Leave to dry in an aeriated space, not under direct sunlight. The lining is fixed in the shoe & is not removeable.
Product Sizes
Some footwear, have a snug fit or have fleece lining and if wearing thicker socks or between sizes we recommend going up a size from your usual size.
On the page of each such product you will find in the description this recommendation.
However, the best way to figure out what would suit your personal needs is to visit a local stockist and try on your preferred product. Please see the stockist locator on our website -
If you have a specific product/s you would like to try, please call ahead the shop to check if they supply it and have it in stock.
For adults it is up to size 12 on selected footwear. For kids, it is size 13.
If you click through to the footwear/gloves section, you will see a dropdown filter. Please select the size you require and the page will auto-update to only show relevant products.
Sometimes suppliers change and sizing can vary slightly from one supplier to another.
If the difference is dramatic, please fill out a contact form with a photo of the product, receipt and your name and address.
Our sizing is unisex. To help you find the right fit, each product has a sizing guide on the product page.
For gloves it is the below. And we also offer a downloadable size guide that you can print to see what your size is.
SIZE
GLOVE SIZE
6
Extra Small
7
Small
8
Medium
9
Large
10
Extra Large
To help you find the right size all footwear pages have a Size Guide section. Check online what your size is in EU sizing and using the guide below you will find the correlating size in our UK sizes
UK SIZE
EU SIZE
4
37
5
38
6
39
7
40
8
42
Shipping
No, we do not ship outside of the UK.
We cannot ship to the Highlands & Islands, Northern Ireland, Ireland or Internationally. The following offshore addresses are excluded as well: the Isle of Wight, the Isle of Man and the Channel Islands.
Unfortunately, we do not offer tracking services. We aim to deliver within 5 working days. If you have any concerns about your order, please fill out a contact form with your receipt number.
Returns
Please fill out a contact form and supply your receipt number and the product you would like to return. We will then send return instructions and a returns number.
Yes, any unauthorized returns will be sent back.
You can locate you receipt number on the email confirmation you would receive with your order.
We do not offer exchange services. You can return the product to us by your own means, and we can issue a refund for you. You can then re-order the needed product.
Please check your spam/junk folder on your email. If you cannot locate the receipt and no monies have been taken from your card, the order has not gone through.
If unsure or monies were taken, please fill out a contact form and give us as many details as possible about what you ordered, what address was used, name of the recipient, date of purchase, etc.
General
Please fill out a contact form, we will need the name given on the order, delivery post code, products ordered & receipt number.
If you have a specific product you would like to view, please call ahead the shop to check if they supply it and have it in stock.
Depending on your preference, the tiered planters have on the bottom places you can drill holes in, to drain the soil when watered and they also have spaces to put pots in.
On our website we only have the current Town & Country range. Anything not found is either discontinued by the manufacturer or no longer imported.
The products offered can change appearance and colouration or have an improved design. What you find on the website is the up-to-date image of the product.
